Merchant faq-

Q: What Is KPI?

Ans.: KPI stands for KALPATARU PARSHVAJIT INFOSERVE ; the parent FIRM company founded and proposed director Ms. Pooja D Karnawat(Jain ).

Q: Where is KPI based?

Ans.: KPI is registered as properitership  in Maharashtra state. It has its registered office  and has operational base in  Bhayander (E) of Thane district. 



Q: What is money4health?

Ans.: money4health is a brand name of the maiden venture of KPI dedicated to CASHBACK INDUSTRY  in India, represented through its portal It is a non-statutory body.


Q: Who heads m4h?

Ans.: A young team  from Mumbai, having adequate experience in successful private practice and credible exposure to technology-driven modern ways of entrepreneurship assists KPI in running money4health. Money4health is spearheaded by group of co founders.   



Q: What is Has it been launched?

Ans.: is the domain (URL) name of the portal .  It is officially launched.


Q: Is services officially operational?

Ans.: No.It is being pre-launched . Our IT team is working full swing to put all our state-of-the-art business solutions, products and services together online. We hope to complete as per the schedule and will be pleased to officially launch with a mega event very soon.


Q: What services money4health offers to MERCHANTS ?

Ans.: m4h offers a wide range of services for the first time in India to sme merchants.It providers  right from individual web presence (your individual web site equivalent) ,sign /name boards, a wide range of online and offline digital payment options and importantly a brigade of well-informed m4h customers for purchases of goods and services.


Q: Is affiliation / empanelment with m4h free?

Ans.:A free trail plan is available.


Q: What are the benefits of a  empanelment during pre-launch phase?

Ans.: Firstly, affiliation with us is affordable during pre-launch phase so you don’t lose a lot of  penny. In addition, we will be showcasing all our business solutions one by one in a phased manner with which you can benefit immensely. All in all, you have a wonderful opportunity to be the beneficiary of our brand-building exercise including possibly a number of walk-in informed m4h customers.  You Will among those founder members who will draw benefits in future .All medical service  who join before ____date  are patrons, with many hidden benefits .


Q: If not officially launched, why do you want us to get affiliated / empanelled right now?

Ans.: We will officially launch only when all our planned business solutions, offing’s and features are fully tested and smoothly functional. However, in order to test all our services real time we need actual service providers. Hence we have pre-launched in bhyander (west) and are listing you . Once our model is fully functional we will launch it officially pan India through a mega very soon.


Q: Why will you charge after official launch? Can we not continue for free?

Ans.: We wish we could. But we can’t offer you free service. KPI is an ambitious commercial enterprise and we need to invest huge monies to build our brand identity and make our business model work legally, ethically and sustainably on a long term basis. Our charges are reasonable which will ensure a win-win equation for a long term mutual benefit.


Q.What is loyalty program all about?

Ans:It is national loyalty cashback program which you can offer to your customers as well as to company reffered  customers .all u need to do it pay 2.8 % cashback on their purchase to customer to be redeem against future medical expenses.cashback is paid via prepaid model.



Q: How will you generate new customer for us?

Ans.: At m4h we have already invested huge resources for an effective mechanism to generate new patients .thumb rule of system is patient gets cashback everytime if they shop at our enmpanelled vouchers which are promoted by you will help u to get more customers from our database.additional activity through mass awareness campaigns on a massive scale through innumerable promotional activities and innovative methods will also help. It is our job. We will deliver.



Q: How do I identify if a particular customer is send by m4h ?

Ans.: All m4h patients have to compulsorily register on our portal for free and we shall assign them a unique Tracking Number.(Remember you can also ask them to register at your clinic ) They will mention their reg mobile Number whenever they visit your clinic, using which you will be able to create their bill and cashback will be credited to their ac.


 Q: How would a m4h customer get to know about my shop?

Ans.: Once you are affiliated / empanelled with us, you will have your own comprehensive web presence with us.We will also place stickers as well as danglers for user attention. All our registered users will be able to search their nearest shop and select the best option based on the information provided by you online. Better the web presence higher is the number of new customer. Greater discount,cashbacks  higher amount of retention ratio.  


Q: Can I use your services for my own or direct (existing or new) customers ?  

Ans.: Yes. Its always advisable to offer it to your patients also as they will be beniffeted and so will be you in long run.


Q: What if we have more than one store? 

Ans.: You can subscribe for each store sepretely owned by you,


Q: What kind of set up do I require in my office ?

Ans.: You need to have a computer/laptop or mobile with Internet connection.


Q: with your affiliation, will I lose my identity, freedom and privacy of my clinic?

Ans.: No way! As an affiliated clinic of m4h  you will in no way lose your identity, freedom or privacy as you will be your own boss and your clinic will continue to function as before, except that you will now be treating more patients through our system as we will keep sending new customers to you.


Q: Can I charge my own  rates or does m4h recommend a  price chart?

Ans.: No. m4h  does not recommend any rate chart . Once you affiliate with us, you are 100% free to charge as per your discretion not only to your existing and direct patients but also to the patients sent by m4h.




Q: on What kind of payment options do I need to pay pf?

Ans.: Prepaid account.note-pf is valid the moment you create a duplicate bill in the is valid on all forms of payment  you rule patient gets cashback on payment done as it gets decuted from your prepaid ac.


Q: How would you do payment reconciliation?

Ans.: all other forms of payment is collected by you.reconcillation is done based on bill raised in the system.. All invoicing and payment collection is fully automated and accurate reconciliation will be done as soon as the payment is realized..     


Q:  TDS or service tax is it applicable?

Ans.:   as applicable in where required.



Q: Will I get a receipt or statement of my treatment turnover?

Ans.: Yes. All your transactions will be available online with real time status across all modes of payment including cash and you can print or email an invoice and take daily, weekly statements. 


 Q: Will KPI audit its books of accounts?

Ans.: Yes, KPI will audit as per The Company’s Act 1956. 


Q: Who will access patient’s billing invoice page?

Ans.: Owner  himself can create additional login for self, receptionist / support staff of the clinic to have access.


Q.What if I do not get new customer from KPI at all?

Ans.: It is highly unlikely. However, our focus is not to collect monthly charges  but to empower them with new customer and enter into a long term win-win relationship with this loyalty plan.keep patience it will work for you as well.


Q: What if I have any legal issues? Will KPI assist us?

Ans.: Yes. Any legal issues related to KPI patients can be informed to us. Our team of legal experts will guide you from a case to case basis.